Last Updated: September 16, 2026
At House of Jasmera, we want you to be happy with your purchase. If you receive a product that is damaged, incorrect, defective, leaked, or otherwise eligible under this policy, we will assist you with a return or refund.
Please read the following policy carefully before requesting a return.
Return Window
We accept eligible return requests within 7 days from the date of delivery.
Customers must contact House of Jasmera within this 7-day period to initiate a return.
For products that arrive damaged, broken, leaked, incorrect, missing, or tampered with, customers should notify us within 48 hours of delivery so that we can investigate the issue promptly.
Requests submitted after the applicable return period may not be accepted, except where required by applicable law.
Eligible Returns
A return may be requested in the following circumstances:
(A) Damaged, Broken or Leaked Product
If your perfume arrives damaged, broken, or leaked, please contact us within 48 hours of delivery.
(B) Wrong Product Received
If you receive a product different from the product you ordered, please contact us within 48 hours of delivery.
(C) Missing or Incomplete Order
If an item is missing from your order or the order is incomplete, please notify us within 48 hours of delivery.
(D) Tampered Package
If the package appears opened, tampered with, or significantly damaged at the time of delivery, please contact us immediately and provide photographs or an unboxing video where available.
(E) Change of Mind / Unwanted Product
We may accept a return within 7 days of delivery if you have changed your mind or no longer want the product, provided that:
-
The product is unused and unopened.
-
The perfume bottle, packaging, seal, labels and accessories are in their original condition.
-
The product is suitable for resale.
-
The original invoice/order details are available.
-
The return request is submitted within 7 days of delivery.
For hygiene and product-safety reasons, opened, used, sprayed, or altered perfume products are not eligible for change-of-mind returns.
Non-Returnable Products
Returns will generally not be accepted for:
-
Opened or used perfume bottles.
-
Products that have been sprayed or tested.
-
Products with missing or damaged original packaging caused after delivery.
-
Products that have been altered, damaged, or mishandled by the customer.
-
Products returned without the required order details.
-
Return requests made after the applicable return period.
This does not affect any rights available to customers under applicable consumer-protection laws.
How to Request a Return
To request a return, contact us at:
Email: Support@houseofjasmera.com
Phone: +91 997 997 0490
Please provide:
-
Order number.
-
Customer name and contact details.
-
Reason for the return.
-
Photographs of the product and packaging, where applicable.
-
A clear video of the unboxing, if available, particularly for damaged, leaked, missing, incorrect, or tampered orders.
Our team may request additional information or photographs to verify the issue.
A return is considered approved only after House of Jasmera confirms the return request.
Return Shipping Charges
Damaged, Defective, Wrong, Leaked or Missing Items
If the return is approved because House of Jasmera sent an incorrect product or the product arrived damaged, defective, leaked, or otherwise qualifies for a return under this policy, House of Jasmera will bear the applicable return shipping cost.
Change-of-Mind Returns
For an approved change-of-mind or unwanted-product return, the customer is responsible for the return shipping cost.
The product must be securely packed and returned in its original condition.
Any applicable original shipping charges are non-refundable unless required by applicable law or the return is due to an error attributable to House of Jasmera.
Return Method
Approved returns must be sent through the return method communicated by House of Jasmera customer support.
Customers should not independently ship products to an address without receiving return instructions from our team.
The returned product must be securely packaged to prevent damage during transportation.
Inspection of Returned Products
Once the returned product is received, House of Jasmera will inspect the product and its packaging.
The inspection may verify:
-
Product condition.
-
Whether the product has been opened or used.
-
Packaging and seal condition.
-
Whether the returned product matches the original order.
-
The reason stated in the return request.
If the returned product does not meet the applicable return conditions, the return may be rejected and the product may be sent back to the customer.
Refunds
If your return is approved, the applicable refund will be processed after the returned product has been received and inspected.
Once approved, refunds are generally processed within 12–14 working days.
The actual time taken for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the payment provider or bank.
Refund Method
For prepaid orders, refunds will generally be processed to the original payment method used for the purchase.
For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process the approved refund.
House of Jasmera will never ask customers to share passwords, OTPs, PINs, or card security codes to process a refund.
Partial or Incomplete Returns
If only some products from an order are eligible for return, the refund will generally be limited to the eligible returned product(s), subject to the applicable return conditions.
Promotional discounts, bundle offers, free products, or other promotional benefits may affect the refund amount where applicable. Any such adjustment will be communicated to the customer before processing the refund.
Exchange
If you receive an incorrect, damaged, broken, or defective product, House of Jasmera may offer a replacement or refund, depending on product availability and the circumstances of the case.
Replacement availability is subject to stock availability.
Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may request a return after delivery if the order qualifies under this Return & Refund Policy.
Any refund for an approved cancellation will be processed according to the applicable payment method and refund timelines.
Damaged Package at Delivery
If your package appears significantly damaged or tampered with at the time of delivery, please take photographs or video of the package before opening it, where reasonably possible.
For damaged, leaked, wrong, missing, or tampered orders, an unboxing video can help us investigate the issue, although we may consider other available evidence as well.
Fraudulent or Abusive Return Requests
House of Jasmera reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return policy.
Where a return does not meet the stated eligibility requirements, the return request may be rejected, subject to applicable law.
Contact Us
For any return, refund, cancellation, or product-related assistance, please contact:
House of Jasmera
Powered by Delemont Studio
Email: Support@houseofjasmera.com
Phone: +91 997 997 0490
Please include your order number in your communication so that we can assist you efficiently.
Policy Updates
House of Jasmera may update this Return & Refund Policy from time to time. The latest version will be published on this page with the applicable Last Updated date.
Any changes will apply to orders placed after the updated policy becomes effective, subject to applicable law.
House of Jasmera — Powered by Delemont Studio